Group Buy Timeline: May 3rd – May 31st 2021
Shipping ETA: Q2 2022.
Not in Canada? No problem! Check out the vendor closest to you:
FAQ: https://www.deskhero.ca/pages/faq
- Can I combine a Group Buy’s matching deskmat with the keyset in my order?
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Unfortunately no. There was a time where orders allowed to add deskmats and keysets together but due to the nature of production -deskmats often come many months before the keysets arrive. There is simply not enough space to store deskmats for months at at time.
This may change in the future, and some sets may allow it depending on manufacturing timelines for both the keysets and deskmats.
The sample deskmat in the photo differs slightly from the production units. The image is the best representation of what the final product will look like. Because of the printing method used, there is a possibility of a slight difference in color between units in the same batch. By purchasing this product, you are accepting this risk.
Please do not combine with other group buys. Your order may be cancelled.
Group Buys
- What is a group buy? Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months. In all Group Buys posted here on the site I will include on the order page an estimated timeline for production and shipment.
- You missed your estimated timeline. What’s going on? We provide weekly updates for all group buys, so that customers can stay informed and up to date on the progress. Many times unforeseen issues can occur, which can cause delays.
- Can I get a refund for my Group Buy purchase? I changed my mind. The nature of the GB process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.
| Color | Red, Blue, Cardboard |
|---|
Speedy Delivery and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers lets us offer an array of shipping services. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your products will be subjected to an extensive inspection and be safely packaged prior to being delivered. Every day, we deliver to thousands of customers across different countries. Our determination to be the largest online retailer in the world is shown by this. The warehouses are located situated in Europe in the same way as they are in USA.
Orders that include more than one item are assigned processing times according to each item.
We will thoroughly inspect all products before they are shipped. The majority of orders are shipped within 48 hours. The delivery estimate is between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we're unable to completely manage our stock. Actual stock levels may fluctuate at any moment. It's possible that the inventory could run out once your order has been placed.
Our policy lasts for thirty days. If you don't receive your item within the 30 days period, we're not able to provide the option of a refund or exchange.
In order to be eligible for a refund, your product must be unopened and in the same condition as when you received it. The item must be returned in its original packaging.
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